This Privacy Policy explains how VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C ("VELONXT", "NXT", "we", "us" or "our") collects, uses, stores, processes, transfers, shares and protects Personal Information.
VELONXT operates and provides services under the NXT brand, including NXT Pay, NXT Send, and other NXT-branded products, platforms, applications, websites, APIs, payment services, remittance services, merchant services, agent services and related technology or financial infrastructure that we may make available from time to time (collectively, the "NXT Services" or "Services").
This Privacy Policy applies whenever you access or use any NXT Service, including through an NXT website, mobile or web application, NXT Pay, NXT Send, merchant or business integration, API, authorised agent or service point, payment or remittance transaction, partner platform or other NXT-branded communication channel.
This Privacy Policy applies to customers, senders, recipients, beneficiaries, merchants, business customers, agents, suppliers, contractors, prospective customers, website visitors and other persons whose Personal Information we process ("you", "your" or "Data Subject").
This Privacy Policy does not apply to independent third-party services, websites or platforms that are not owned or controlled by VELONXT. Those third parties may process Personal Information under their own privacy policies.
By accessing or using the NXT Services, you acknowledge that your Personal Information will be processed as described in this Privacy Policy and in accordance with applicable law.
The NXT Services are operated by VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C, Dubai, United Arab Emirates.
VELONXT is responsible for determining how and why Personal Information is processed in connection with the NXT Services, except where another entity is independently responsible for processing Personal Information under applicable law.
Depending on the particular Service, transaction and jurisdiction involved, VELONXT may work with banks, payment service providers, payment processors, mobile money operators, remittance providers, payment partners, merchants, agents, identity verification providers and other regulated or authorised service providers.
We may amend this Privacy Policy from time to time to reflect changes to the NXT Services, our business operations, technology, legal or regulatory requirements, the countries in which we operate, or the way Personal Information is processed.
Where changes are material, we may provide notice through our website, application, email, account notification or another appropriate communication channel. The updated Privacy Policy will become effective on the date stated in the revised version.
NXT Services are intended for persons who are at least 18 years old, unless a particular Service expressly provides otherwise and applicable law permits its use by younger persons.
We do not knowingly provide accounts to, or intentionally collect Personal Information directly from, children where prohibited by applicable law. If you believe that a child has provided Personal Information to us without appropriate authorisation, please contact us.
Where you create or use an NXT account, we may collect account identifiers, username, authentication information, security settings, account preferences, account status and information relating to your use of the account.
Depending on the Services you use, we may collect or process bank account information, mobile money account information, payment instrument information, payment method details, beneficiary information, recipient account information, transaction amounts, currency information, payment references, source and destination of funds where required, transaction history and other financial information required to provide the Services.
We may collect sender and recipient information, amount, currency, date and time, payment method, transaction reference and status, destination, payment or transfer purpose, merchant information, refunds or reversals, transaction communications and information necessary to investigate or complete a transaction.
For merchants, agents, corporate customers and business partners, we may collect company registration and licence information, addresses, ownership and director information, authorised representatives, beneficial ownership information, financial and settlement information, expected transaction activity, business activity, transaction history and compliance information.
We may collect or obtain information relating to identity verification, customer and business due diligence, fraud prevention, sanctions screening, politically exposed person screening where required, adverse media screening where legally permissible, transaction monitoring, source of funds, source of wealth where required, regulatory enquiries, compliance investigations and risk assessments.
We may automatically collect IP address, device identifiers, browser type, operating system, application version, device type, language, time zone, network information, login and session information, diagnostics, application events and security or fraud indicators.
Where permitted by law and necessary for a Service, security, fraud prevention, regulatory compliance or agent functionality, we may collect approximate or precise location information.
We may collect and retain emails, support requests, chat messages, telephone support records, authorised messaging-channel communications, survey responses, complaints, feedback and other communications. Calls may be recorded where permitted by law and appropriate notice has been provided.
Certain NXT Services, particularly NXT Send and remittance services, may require you to provide Personal Information about another person, such as a recipient or beneficiary. This may include their name, telephone number, bank account, mobile money account, location, identity information and other information required to complete the transaction.
Where you provide Personal Information about another person, you must have the authority or other lawful basis to provide that information to us.
We may receive Personal Information from banks, financial institutions, payment processors, payment service providers, mobile money operators, merchants, remittance partners, payment partners, agents, identity verification providers, fraud prevention providers, sanctions and compliance screening providers, business partners, public databases, regulators and governmental authorities, and other parties involved in providing the NXT Services.
We may verify customers, businesses and beneficiaries, perform due diligence, comply with financial crime prevention obligations, screen persons and transactions, monitor transactions, investigate unusual activity, respond to regulatory requirements and maintain legally required records.
We may identify suspicious activity, detect unauthorised access, prevent fraud, enforce transaction limits, protect users, merchants and partners, secure our systems, investigate security incidents and manage operational and financial risk.
We may analyse Service usage, troubleshoot issues, develop new features, improve user experience, measure system performance, conduct internal research and test or improve products. Where appropriate, we may use aggregated or anonymised information.
We may send transaction notifications, account notices, security alerts, regulatory notices, service changes, support communications and administrative messages.
Where permitted by applicable law, we may send information about NXT products, services, promotions and features. Where consent is required, marketing communications will be sent only with appropriate consent. You may unsubscribe at any time. Service, security, compliance and transaction communications may still be sent where necessary.
Depending on the jurisdiction and circumstances, we may process Personal Information where you have given consent; processing is necessary to provide a Service or perform a contract; processing is required by law; processing is necessary to protect legitimate interests, prevent fraud, protect vital interests, establish or defend legal claims; or another lawful basis recognised under applicable data protection law applies.
Where processing is based on consent, you may withdraw that consent where permitted by law. Withdrawal will not affect processing lawfully undertaken before the withdrawal.
NXT seeks to collect only Personal Information that is relevant and reasonably necessary for the purposes for which it is processed. We periodically review the Personal Information we process and, where appropriate, may delete, anonymise or aggregate information that is no longer required.
NXT does not sell Personal Information.
We may share information with banks, payment processors, payment service providers, mobile money operators, remittance providers, settlement partners and other institutions involved in completing a transaction.
Where you transact with a merchant or business through NXT, information reasonably necessary to complete, reconcile, refund, support or evidence that transaction may be provided to the relevant merchant or business.
Information necessary to identify or complete a transaction may be provided to the sender, recipient or beneficiary involved in that transaction.
We may use third parties for hosting, cloud infrastructure, identity verification, compliance screening, fraud detection, communications, customer support, analytics, cybersecurity, data storage, software services and other operational services.
Where NXT Services are provided through an authorised agent or distribution partner, information may be shared as necessary to provide the Service, verify the transaction, comply with law or resolve an issue.
We may disclose information to courts, regulators, supervisory authorities, law enforcement agencies, tax authorities, governmental bodies and other competent authorities where disclosure is required or permitted by applicable law.
If VELONXT undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, Personal Information may be disclosed to professional advisers and prospective or actual transaction participants subject to appropriate confidentiality protections.
NXT operates services involving multiple countries and financial networks. Personal Information may therefore be processed or stored outside the country in which it was originally collected, including where a recipient, financial institution, payment provider, technology provider or cloud service is located in another jurisdiction.
Where Personal Information is transferred internationally, VELONXT will take appropriate measures required under applicable data protection law. Depending on the jurisdiction, these measures may include contractual data protection obligations, approved transfer mechanisms, assessments of the recipient jurisdiction, technical and organisational safeguards, obtaining consent where legally required or relying on another lawful basis.
VELONXT maintains technical, organisational, administrative and physical safeguards designed to protect Personal Information against unauthorised access, accidental loss, destruction, alteration, misuse, unlawful disclosure and unauthorised processing.
Security measures may include encryption, access controls, authentication, network security, firewalls, security monitoring, logging, employee access restrictions, security policies, vendor security controls, vulnerability management, incident response procedures and physical security measures.
No electronic system or method of transmission is completely secure. Although we maintain safeguards designed to protect Personal Information, absolute security cannot be guaranteed.
Where NXT facilitates payment transactions, we use appropriate technical and organisational safeguards designed to protect payment information. Where applicable, NXT and/or payment service providers processing payment card information will apply relevant payment security standards and controls.
NXT may use tokenisation, encryption and third-party payment processing technologies to reduce unnecessary exposure of sensitive payment information.
Our websites and digital Services may use cookies, software development kits, pixels, local storage, device identifiers and similar technologies to operate the Services, remember preferences, maintain sessions, authenticate users, improve security, prevent fraud, understand Service usage, diagnose technical problems, measure performance and support marketing where permitted.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
NXT may use automated systems to assist with fraud detection, transaction monitoring, identity verification, security, risk assessment, transaction screening and compliance. These systems may identify transactions or accounts requiring additional review, verification, restriction or investigation.
We retain Personal Information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Retention periods may depend on the type of information, the Service provided, the duration of our relationship with you, financial and regulatory recordkeeping requirements, fraud prevention requirements, financial crime prevention obligations, dispute resolution requirements, litigation or investigations and other legal obligations.
Closing an NXT account does not necessarily result in immediate deletion of all Personal Information. Certain identity, compliance, transaction and financial records may need to be retained after an account is closed or a transaction has been completed.
Depending on the laws applicable to you, you may have the right to obtain information about how we process your Personal Information, request access, request correction or deletion, request restriction of processing, object to certain processing or automated decision-making, request portability, withdraw consent, object to direct marketing and lodge a complaint with an appropriate data protection authority.
These rights may be subject to limitations under applicable law. We may be unable to delete information that we are legally required to retain. We may need to verify your identity before processing a privacy request.
Where functionality is available, you may review or update certain Personal Information through your NXT account. You may also contact NXT to request correction or updating of information. Supporting documentation may be required where changes relate to identity, financial, business or compliance information.
NXT Services may contain links to, integrate with or facilitate access to services operated by third parties. Those third parties may collect and process information independently from NXT. Their processing is governed by their own terms and privacy policies.
Where you use NXT Pay or another NXT Service to transact with a merchant, NXT may process information necessary to initiate, authenticate, route, confirm and reconcile the transaction, process refunds, manage disputes, prevent fraud and satisfy legal and regulatory obligations.
The merchant may independently process Personal Information relating to your purchase or relationship with that merchant.
When using NXT Send or another NXT Service to send funds or arrange delivery of funds to another person, NXT may process Personal Information concerning both the sender and recipient.
Information may be shared with banks, mobile money operators, payment providers, remittance partners or agents where necessary to complete the transaction. Recipients may be required to provide identification or other information before funds can be delivered where required by law, regulation, risk controls or the relevant payment partner.
Businesses using NXT to make payments or transfer funds may provide Personal Information concerning employees, contractors, customers, suppliers, beneficiaries or other recipients.
Where a business customer provides this information to NXT, the business customer is responsible for ensuring that it has an appropriate lawful basis for providing the information. NXT will process such information for executing payments or transfers, identifying beneficiaries, reconciling transactions, preventing fraud, providing reporting, resolving failed transactions, providing support and complying with applicable law.
If you have concerns about how NXT processes your Personal Information, please contact us first so that we can investigate and respond. You may also have the right to lodge a complaint with the competent data protection or regulatory authority in the jurisdiction applicable to you.
For questions, privacy requests or complaints relating to this Privacy Policy or the processing of Personal Information, contact:
VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C
NXT Privacy
Team
Dubai, United Arab Emirates
Email: love@velonxt.ae
Website: www.velonxt.ae
For avoidance of doubt, references to "NXT" in this Privacy Policy include, where applicable: NXT Pay, NXT Send, NXT websites, NXT applications, NXT APIs, NXT merchant services, NXT business services, NXT agent services, NXT payment services, NXT remittance services and any other product or service offered by VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C under the NXT name or brand.
This Privacy Policy applies across those Services unless a specific NXT product or jurisdiction is governed by an additional or supplemental privacy notice.